fc365 Privacy Policy

Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is fc365, the online gaming platform accessible at fc365.cam. When this Policy refers to "fc365", "we", "us", or "our", it means fc365 in its capacity as operator of the fc365 platform and the entity making decisions about how your personal data is collected, processed, and stored.

If you have questions about how fc365 handles your personal data, or if you wish to exercise any of your data subject rights described in Section 10, please contact our support team via the details in Section 14.

Data We Collect

fc365 collects personal data across several categories depending on how you interact with the platform. The following table summarises the main categories of data collected:

fc365 does not collect sensitive personal data beyond what is strictly necessary for KYC and regulatory compliance. We do not collect racial or ethnic origin data, religious beliefs, or health data except where a player voluntarily discloses health information in the context of a responsible gaming self-exclusion request.

How We Collect Your Data

fc365 collects personal data through the following means:

3.1 Direct Collection

Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in any promotion. This includes information you enter into forms on the fc365 platform and documents you upload for identity verification.

3.2 Automated Collection

Technical and usage data collected automatically when you access and use the fc365 platform. This includes IP address logging, device fingerprinting for security purposes, session activity tracking, and game usage statistics. This data is collected via server logs, cookies, and similar technologies described in Section 7.

3.3 Third-Party Sources

In certain circumstances, fc365 may receive data about you from third parties, including:

• Payment processors (GCash, Maya, banks) confirming transaction status and account ownership;
• Identity verification service providers used to validate KYC documents;
• Fraud prevention and AML screening services that may flag accounts for review;
• Analytics providers that aggregate non-personally identifiable platform usage data.

How We Use Your Data

fc365 uses the personal data we collect for the following purposes:

• Account management — creating and maintaining your fc365 account, authenticating your identity at login, and managing your account settings and preferences;
• Payment processing — processing deposits to your fc365 wallet and withdrawals to your registered GCash, Maya, or bank account, and maintaining accurate financial records;
• KYC and age verification — verifying your identity and confirming you are 21 years of age or older, as required under Philippine gaming regulations;
• Fraud prevention and security — monitoring for suspicious activity, detecting and investigating potential fraud, and protecting the security of the fc365 platform and its players;
• AML compliance — meeting our anti-money laundering obligations, including transaction monitoring and reporting to relevant authorities where required by law;
• Responsible gaming — monitoring gameplay patterns to identify potential signs of problem gambling, enforcing deposit limits and self-exclusion arrangements, and providing responsible gaming interventions where appropriate;
• Customer support — responding to your enquiries, resolving disputes, and providing technical assistance;
• Legal compliance — meeting our obligations under applicable Philippine law and regulations, responding to lawful requests from competent authorities, and maintaining records as required;
• Service improvement — analysing aggregated, anonymised usage data to understand how players use the platform and to improve the fc365 experience;
• Communications — sending transactional notifications (deposit confirmations, withdrawal updates, security alerts, OTPs) and, where you have consented, promotional communications about fc365 offers.

Legal Basis for Processing

fc365 processes personal data only where a valid legal basis exists. The lawful bases on which fc365 relies are:

• Contract performance — processing necessary to perform the agreement between you and fc365, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable Philippine law and regulatory requirements, including KYC, AML obligations, and responses to lawful authority requests;
• Legitimate interests — processing necessary for fc365's legitimate interests where these are not overridden by your rights, including fraud prevention, platform security, responsible gaming monitoring, and service improvement through anonymised analytics;
• Consent — for processing activities that are not covered by the above bases, fc365 will seek your explicit consent. This includes sending promotional marketing communications via email or SMS. You may withdraw consent at any time by contacting fc365 support.

Data Sharing & Disclosure

fc365 does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary:

6.1 Service Providers

fc365 engages third-party service providers who process data on our behalf under data processing agreements, including: payment processors (GCash, Maya, banks, USDT platforms), KYC and identity verification providers, game content providers (whose servers process game session data), customer support platform providers, and fraud prevention and AML screening services. All service providers are required to process data only on fc365's documented instructions and to maintain appropriate technical and organisational security measures.

6.2 Game Providers

When you play games on the fc365 platform, limited session data (including bet amounts, game outcomes, and session timestamps) is transmitted to the relevant game provider — for example, Evolution Gaming for live dealer tables or PG Soft for slot games — to facilitate game operation and resolve disputes. Game providers process this data as independent data controllers under their own privacy policies and applicable certifications.

6.3 Regulatory and Legal Authorities

fc365 will disclose personal data to PAGCOR, law enforcement agencies, courts, or other competent regulatory authorities where required by applicable Philippine law, a valid court order, or regulatory demand. fc365 will notify you of such disclosure where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the fc365 business, your personal data may be transferred to the successor entity. You will be notified via your registered email address before your data is transferred and becomes subject to a different privacy policy.

Cookies & Tracking Technologies

fc365 uses cookies and similar tracking technologies to provide and improve platform functionality. Cookies are small data files stored on your device. The following types of cookies are used on fc365:

• Essential cookies — required for the platform to function, including session authentication cookies that keep you logged in during a session. These cannot be disabled without breaking core platform functionality.
• Security cookies — used to detect and prevent fraud, including device fingerprinting tokens used to identify suspicious login attempts from unrecognised devices.
• Functional cookies — used to remember your preferences, such as language settings and last-visited game categories.
• Analytics cookies — used to collect anonymised, aggregated data about how players navigate and use the fc365 platform. This data is used to improve platform performance and user experience.

You may configure your browser to refuse or delete cookies. Note that disabling essential or security cookies may impair your ability to log in to or use the fc365 platform. fc365 does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

fc365 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data and KYC records — retained for the duration of your account and for a minimum of five (5) years after account closure, in line with AML record-keeping requirements under Philippine law;
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Communication records — support chat transcripts and email correspondence are retained for two (2) years from the date of the communication, or longer if the communication relates to an unresolved dispute;
• Game history — retained for the duration of your account and for two (2) years after account closure for dispute resolution purposes;
• Technical and usage data — retained in identifiable form for up to twelve (12) months; thereafter anonymised and retained in aggregate form indefinitely for analytics.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or fully anonymised in accordance with fc365's data deletion procedures.

Data Security

fc365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and fc365 servers;
• Encryption at rest for sensitive stored data, including financial records and KYC documents;
• Two-Factor Authentication (2FA) available for all player accounts to prevent unauthorised login;
• Access controls restricting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the fc365 platform;
• Incident response procedures to detect, contain, and notify affected parties of any data breach in accordance with applicable law.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fc365 will notify you and relevant authorities in accordance with our legal obligations. No method of transmission over the internet is completely secure, and fc365 cannot guarantee absolute security; however, we are committed to maintaining industry-standard protections at all times.

Your Privacy Rights

As an fc365 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact fc365 via the details in Section 14. fc365 will respond to all valid requests within thirty (30) calendar days.

Children's Privacy

The fc365 platform is strictly intended for individuals 21 years of age and older. fc365 does not knowingly collect personal data from individuals under the age of 21. If fc365 becomes aware that personal data has been collected from a person under 21 — whether through fraudulent misrepresentation of age or otherwise — that data will be deleted and the associated account will be permanently closed, with any balance handled in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor has registered an fc365 account or provided personal data to fc365, please contact our support team immediately via the details in Section 14.

Cross-Border Data Transfers

fc365 primarily processes personal data in the Philippines. However, certain service providers — including game content providers and cloud infrastructure partners — may process data in other jurisdictions. Where data is transferred outside the Philippines, fc365 ensures that appropriate safeguards are in place, including contractual data protection provisions that require overseas recipients to maintain equivalent standards of data protection to those applied by fc365 in the Philippines.

fc365 does not transfer personal data to jurisdictions with inadequate data protection frameworks without implementing appropriate additional safeguards.

Changes to This Privacy Policy

fc365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via the email address on file or via an in-platform notification, with a minimum of seven (7) days' notice prior to the change taking effect.

The updated Privacy Policy will be published at fc365.cam/privacy-policy with a revised "last updated" date. Your continued use of fc365 following the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree to the revised terms, you should cease using fc365 and may request account closure in accordance with our Terms & Conditions.

Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by fc365, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the fc365 platform — the fastest channel for all privacy enquiries
• Email: [email protected]

fc365 targets a response to all privacy-related requests within five (5) business days of receipt, and a final resolution within thirty (30) calendar days. If you are not satisfied with fc365's response to a privacy concern, you may escalate the matter to the National Privacy Commission of the Philippines (NPC), which oversees data protection compliance under the Data Privacy Act of 2012 (Republic Act 10173).